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30 Days Return Policy

30 Day Return + Exchange Process

At Labtika we offer complimentary 30 day returns, so that you can make sure your purchase is excellent. If you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We are proud of our diamonds and stand behind them.

To return or exchange your purchase:

  • Call us at 1-718-550-5505 or email [email protected]
  • Within 2 business days, we will email you packing instructions and a pre-paid, fully-insured Fedex label.
  • Packing: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). For security reasons, do not write jewelry, diamonds or other related words anywhere on the package

Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must “double box” your shipment and follow these instructions. Enclose your item inside its original jewelry box.

For your convenience, we recommend using the original packaging from your order. Place the  jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the jewelry box inside a small FedEx Priority box and seal it.

Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location.

Labtika and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped – this receipt will act as proof of insurance.
Refund Process

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately 14 business days to process upon receipt of the item. Refunds will be issued via the method of payment. Labtika is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

Damaged Items

All returned items must be undamaged and unchanged, in “new and unused condition.” We cannot accept any diamonds for return that shows signs of wear or alteration.

Improperly Packaged Items

Packages shipped beyond the 30-day return window or sent without a return authentication number and a certificate will not be eligible for refund or exchange.

If you have any questions about our return procedure, please contact us at 1-718-550-5505 or email [email protected]

The following policy applies to the purchases made on third-party sites using Amazon Payments. For details on A-to-z Guarantee protection for purchases made on the Amazon.com website, please click here.

The following items and situations are not covered by the Amazon A-to-z Guarantee:

  • Payments for services
  • Payments for subscriptions
  • Digital merchandise
  • Cash or stored value instruments
  • Prohibited items (including items violating the Amazon Payments Acceptable Use Policy)
  • If you paid by credit card and the issuing bank has initiated a chargeback
  • Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder)
  • Payments made via the Send Money or Request Money features (Person-to-Person or P2P payments)

Note:

You are eligible to receive up to $2,500 of the purchase price, including shipping charges.

You can file an A-to-z Guarantee claim after you’ve contacted the third-party seller and have provided the third-party seller one calendar day to address the issue.

To contact a third-party seller:

  1. Log in to your Amazon Payments account from https://pay.amazon.com/us.
  2. Locate your order or transaction on the Overview page.
  3. Click on the details link to view the transaction details.
  4. Click Problem with this transaction? or Problem with this order and Contact Seller.

You can file a claim if you have placed an order on a third-party website and, after providing the third-party seller one day to address the issue, one of the following conditions applies:

    • The third-party seller failed to deliver the items within the maximum estimated delivery date communicated to you
    • You received the item, but the item was defective, damaged, or not the item depicted in the third-party seller’s description
    • The third-party seller does not accept the return of item in accordance with the return policy or on their own website
    • The third-party seller has charged an amount greater than the amount you authorized for your purchase
    • You returned the item to the third-party seller per an agreement between you and the seller and the seller has not provided the agreed upon reimbursement after receiving the item

Note: You should provide the third-party seller 14 days to issue a refund from their receipt of the returned item. If you refuse a delivery or the return doesn’t have tracking information, your claim may not be covered by the A-to-z Guarantee.

Please also note the following claim timeframes:

  • You must wait 15 days from the order date to submit a claim. From that point, you have 75 days to submit the claim.
  • If you receive your item and it is damaged, defective, or materially different, you must contact the third-party seller within 14 days of receipt to request return information

All rights reserved to LabtikaⒸ Ltd. 2019